How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Solenothing Septic to get a fair and honest experience. If something went wrong, tell us. This page shows how to raise a complaint and what happens after. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Solenothing Septic
• How your personal information was handled
• Anything on this website that looks unclear or wrong
• How a provider we connected you with behaved

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have a problem with work on your septic system, sewer line or plumbing, the usual first step is to take it up with the provider directly and keep a written record.

Still, we want to hear about it. Feedback helps us keep our network honest, and providers who keep falling short may be removed. Please know that Solenothing Septic cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@solenothing.world and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@solenothing.world